Your responsibilities

  • Preparation and coordination of commercial offers: You are responsible for preparing, drafting, and managing commercial offers, in close collaboration with the sales team and other departments.
  • Order entry and customer order follow-up: You ensure the accurate entry of customer orders into the system and closely monitor them to guarantee on-time delivery.
  • Support to the sales team: You provide daily support to the sales team, particularly in managing customer contacts and handling specific requests.
  • Handling internal requests: You process various internal requests and follow them through to their resolution or completion.
  • Tender management: You act as a backup in tender management or assist your colleague in case of a high workload.
  • ERP updates: You update ERP data when adjustments are needed and manage the machine fleet.
  • Customer complaint management: You report customer complaints and follow up on supplier complaints.
  • Billing follow-up: You manage billing and monitor disputed invoices.
  • You report directly to the Customer Service Manager to ensure smooth communication and accurate activity follow-up.

Your profile

  • Education and experience: You hold a higher education degree (Bachelor’s level) in a commercial or logistics field, or you can demonstrate equivalent experience.
  • Technical skills: You are proficient with standard office tools (Word, Excel), and knowledge of ODOO is considered an asset.
  • Languages: You have an excellent command of both French and Dutch.
  • Analytical skills: You have strong analytical abilities and can solve problems efficiently and quickly.
  • Commercial mindset and customer service orientation: You have a genuine commercial sense and a strong customer-service mindset, enabling you to maintain positive client relationships and respond proactively to their needs.
  • Versatility and organization: You are versatile, meticulous, and well-organized. You also show initiative, allowing you to take on various tasks and ensure their successful completion.

We offer

  • A full-time, fixed-term contract (minimum 1 year);
  • A comprehensive salary package, including numerous extra-legal benefits;
    • 20 legal vacation days, 5 RTT days and seniority leave;
    • Group and hospitalization insurance;
    • Net lump-sum expense allowance;
    • Year-end bonus;
    • Meal vouchers;
    • Eco-vouchers;
    • Bonus;
    • Laptop;
  • An internal and external training program;
  • A fulfilling and supportive work environment.
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