NATIX S.A. (belonging itself to the highly successful Belgian group Floridienne) gathers the Life Sciences activities & specializes in the extraction and purification of natural molecules with high added value for innovative and worldwide applications in pharma, food, and cosmetic & wellness industries. Our main products are plant and animal derived enzymes, and other natural ingredients specialties like snail mucin and essential oils.

Our Mission is improving human well living by creating effective & innovative solutions, valorizing what nature offers and contributing to a more sustainable world.

Our Vision is to harvest unique, bioactive compounds from nature to provide consistent & sustainable effective ingredients, allowing our partners in health, nutrition and cosmetics improving people’s lives.

Your Mission

As a key player in our Sales Back Office and international logistics operations, you will support our Sales Managers in day-to-day customer interactions and take ownership of the full order-to-cash and logistics process. Your role combines operational precision with a proactive commercial mindset.

You will:

  • Act as the main point of contact for customers, from order intake through to invoicing and payment follow-up, based on terms agreed by our Sales Managers.
  • Process orders in our ERP system (Odoo), liaise with the production team to confirm delivery timelines, and ensure smooth and reliable communication with customers.
  • Organize and monitor international deliveries, preparing all required customs and regulatory documentation (e.g. food/pharma certificates).
  • Manage the logistics and administration of inbound raw material imports, including customs clearance, documentation, and regulatory compliance.
  • Ensure timely and accurate invoicing, track incoming payments, and issue reminders when needed, in accordance with contractual terms.
  • Regularly generate reports by customer and by ingredient (using Power BI or Excel) to monitor ordering trends, identify gaps versus budgeted volumes or turnover, and proactively follow up with clients to understand root causes (price, quality, stock issues, etc.).
  • Relay key insights to Sales, Quality, and Management teams to support commercial decisions and continuous improvement.
  • Anticipate peaks in demand and collaborate with internal teams to ensure production and delivery planning are aligned.
  • Handle and resolve customs clearance or logistics issues promptly, working closely with our external partners.

What You Bring

  • A bachelor’s degree in Logistics, International Trade, Business Administration or a related field.
  • A minimum of 3 years’ professional experience in a similar position involving international logistics, customer service, and administrative coordination.
  • Solid understanding of international trade flows, including import/export procedures, customs clearance, and documentation requirements.
  • Proven ability to manage multiple priorities in a structured, detail-oriented, and customer-focused manner.
  • Strong proficiency in English (working language); good command of French is a strong asset.
  • Experience with ERP systems (Odoo is a strong plus).
  • Ability to create and interpret reports using Excel or Power BI to support proactive client management and internal decision-making.
  • A problem-solving mindset, with the autonomy and confidence to handle complex operational and client-related issues.
  • A collaborative spirit, with excellent interpersonal and communication skills to liaise effectively with customers, internal teams, and external partners.

Working Conditions

  • Full-time position: 39 hours per week, from Monday to Friday. Some flexibility in arrival/departure time.
  • In addition to the legal holidays, you benefit from 6 extra days of paid leave per full calendar year as part of our working time reduction scheme.
  • An additional seniority leave day is granted for every 5 years of service, up to a maximum of 5 extra days.
  • A hospitalization insurance plan is offered to all employees.
  • Our work environment is hybrid, combining flexibility and team spirit:
  • After a successful 3-month onboarding period, up to 1 day of telework per week is possible.
  • However, due to the collaborative and operational nature of the role, a minimum on-site presence of four days per week is required. One day of home office work per week may be allowed after a successful three-month induction period.

How to apply

Apply for job